In order to gain access to an account with a forgotten password or an expired activation link, please use our new account recovery feature with the following easy steps:

  • Step 1: On the login screen click on the "Cannot access your account?" link.

  • Step 2: Youll be requested to provide the email address associated with your account and to click the “Submit” button

After you submit the email address, you should promptly receive an email message with a new access link that can be used to set up your account.

Please check your “Spam” or “Junk” folder if you haven't received the email within a couple of minutes.


When creating your password, please make sure that it meets the following requirements:

  • Use more than 10 alphanumeric characters

  • Include at least 1 uppercase and 1 lowercase character

  • Include at least 1 number and 1 symbol

  • Keep your password confidential


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