Please follow the steps below:
Step 1: Check which browser you use. We would highly recommend the use of the latest version of the following browsers:
Firefox 52 ESR
Firefox 58+ (Quantum+)
Chrome 55+/63+
Edge 15+
Internet Explorer 11+
Step 2: If your screen is still freezing, try to clean the cache by clicking CTRL+F5 and clean the cookies from the cache.
Step 3: If the issue persists, we kindly request you to send to support@cybervadis.com two screenshots as below:
a screenshot of the browser window: you’ll need to click on F12 and then choose the CONSOLE tab
a screenshot of the browser window: then you’ll need to click on F12 and then choose NETWORK tabs