# CyberVadis Help Center > Get the most from your assessment and find the answers you need ## Getting Started - [What is CyberVadis and why has my client asked me to participate?](https://help.cybervadis.com/en/articles/15304130-what-is-cybervadis-and-why-has-my-client-asked-me-to-participate.md): Understand why your client has asked you to complete a CyberVadis assessment, what the process involves, and what you get out of it, so you can get started with confidence. - [What does the assessment process look like?](https://help.cybervadis.com/en/articles/15304479-what-does-the-assessment-process-look-like.md): A high-level overview of the five stages of the CyberVadis assessment, from registration to results, so vendors know what to expect before they begin. - [What are the benefits of the CyberVadis assessment for your company?](https://help.cybervadis.com/en/articles/15304535-what-are-the-benefits-of-the-cybervadis-assessment-for-your-company.md): Explains the concrete business benefits vendors gain from completing the CyberVadis assessment, from competitive advantage to regulatory compliance, so the assessment feels like an opportunity, not... - [How does CyberVadis evaluate your company? The assessment methodology](https://help.cybervadis.com/en/articles/15304604-how-does-cybervadis-evaluate-your-company-the-assessment-methodology.md): Explains the four-function framework CyberVadis uses to assess cybersecurity maturity, the international standards it maps to, and how the expert review process works. - [How is your score calculated?](https://help.cybervadis.com/en/articles/15304703-how-is-your-score-calculated.md): Understanding how your score is built helps you prioritize where to focus your evidence and improvement efforts and interpret your results accurately when your scorecard is published. - [I want to be assessed without a client request. Where do I start?](https://help.cybervadis.com/en/articles/15304724-i-want-to-be-assessed-without-a-client-request-where-do-i-start.md): You do not need a client invitation to get a CyberVadis assessment. Companies can proactively assess their cybersecurity posture at any time. - [Glossary: key terms used in the CyberVadis assessment](https://help.cybervadis.com/en/articles/15326423-glossary-key-terms-used-in-the-cybervadis-assessment.md): Use this glossary to look up terms you encounter in the Help Center or on the CyberVadis platform. ## Subscription & Billing - [What does a CyberVadis subscription include?](https://help.cybervadis.com/en/articles/15326545-what-does-a-cybervadis-subscription-include.md): Explains what you receive as part of you CyberVadis subscription: scorecard, improvement plan, sharing capabilities, EASM, and multilingual support, so you understand the full value of the service ... - [What is the subscription fee?](https://help.cybervadis.com/en/articles/15326594-what-is-the-subscription-fee.md): Find out how CyberVadis subscription fees are structured, where to view current pricing, and what additional costs you may encounter during your subscription. - [Subscription period and scorecard validity: understanding the timeline](https://help.cybervadis.com/en/articles/15326643-subscription-period-and-scorecard-validity-understanding-the-timeline.md): Your CyberVadis subscription and your scorecard have two separate validity periods. Understanding the difference between them helps you plan reassessments and avoid unexpected gaps in access. - [Invoicing: when invoices are issued and how to pay](https://help.cybervadis.com/en/articles/15326657-invoicing-when-invoices-are-issued-and-how-to-pay.md): Find out when to expect your CyberVadis invoice, which payment methods are accepted, and what to do if you need to update your billing details or add a purchase order number. - [Why did I receive an invoice without signing a contract?](https://help.cybervadis.com/en/articles/15326673-why-did-i-receive-an-invoice-without-signing-a-contract.md): Understand why CyberVadis issues invoices without a separate signed contract, and which terms govern your subscription and billing obligations. - [How to add a PO number or correct an error on my invoice](https://help.cybervadis.com/en/articles/15326712-how-to-add-a-po-number-or-correct-an-error-on-my-invoice.md): Find out how to add a purchase order number to your invoice before it is issued, and what steps to follow if you need to correct a billing detail after the invoice has been sent. ## Registration - [How to register: step-by-step](https://help.cybervadis.com/en/articles/15326725-how-to-register-step-by-step.md): Walk through the registration process from start to finish: whether you were invited by a client or are registering independently, so you can set up your CyberVadis account and get started with the... - [Can I preview the questionnaire before registering?](https://help.cybervadis.com/en/articles/15326771-can-i-preview-the-questionnaire-before-registering.md): Find out why the questionnaire is only available after registration, and what you can do beforehand to prepare for the assessment. - [How to choose the right company category \(ISIC classification\)](https://help.cybervadis.com/en/articles/15327752-how-to-choose-the-right-company-category-isic-classification.md): Understand how CyberVadis uses the ISIC classification system to categorize your company, and how to select the right category during registration so your questionnaire is accurately tailored to yo... - [What is the assessment scope? \(legal entity explained\)](https://help.cybervadis.com/en/articles/15327977-what-is-the-assessment-scope-legal-entity-explained.md): Understand what "scope" means in the context of your CyberVadis assessment, which part of your organisation is being evaluated, and how to request a change if the scope assigned to you is incorrect. ## Completing the Questionnaire - [Tips before you start: how to prepare for the assessment](https://help.cybervadis.com/en/articles/15328057-tips-before-you-start-how-to-prepare-for-the-assessment.md): Get practical advice on how to prepare for your CyberVadis assessment before you begin, so you can complete it efficiently and achieve the most representative score possible. - [How to access the questionnaire platform](https://help.cybervadis.com/en/articles/15328393-how-to-access-the-questionnaire-platform.md): Find out how to log in to the CyberVadis questionnaire platform, where to start your assessment once you are logged in, and how to give colleagues access so they can contribute. - [How long does it take to complete the questionnaire, and can I save my progress?](https://help.cybervadis.com/en/articles/15328499-how-long-does-it-take-to-complete-the-questionnaire-and-can-i-save-my-progress.md): Find out how long the questionnaire typically takes to complete, how autosave works so you never lose your progress, and how to navigate between sections across multiple working sessions. - [What if some questions don't seem relevant to my company?](https://help.cybervadis.com/en/articles/15328649-what-if-some-questions-don-t-seem-relevant-to-my-company.md): Understand why your questionnaire is customized to your company's context, what to do if a question still feels irrelevant, and who to contact if you think your questionnaire needs to be adjusted. - [How to understand a question: using the built-in help content](https://help.cybervadis.com/en/articles/15329119-how-to-understand-a-question-using-the-built-in-help-content.md): Learn how the built-in help content works in the CyberVadis questionnaire: what guidance is available under each question and control, and where to go if you still need support after reading it. - [Can I export or print the questionnaire to work offline?](https://help.cybervadis.com/en/articles/15361857-can-i-export-or-print-the-questionnaire-to-work-offline.md): Find out why the CyberVadis questionnaire cannot be exported or printed for offline use, and what alternatives are available to help you collaborate with colleagues and prepare your answers. - [User roles on the CyberVadis platform](https://help.cybervadis.com/en/articles/15345661-user-roles-on-the-cybervadis-platform.md): Learn about the different user roles available on the CyberVadis platform, what each role can and cannot do, and how roles are assigned, so your team knows who is responsible for which actions duri... - [How to invite colleagues to work on the questionnaire](https://help.cybervadis.com/en/articles/15345878-how-to-invite-colleagues-to-work-on-the-questionnaire.md): Find out how to add colleagues to the CyberVadis platform, assign them a role, and collaborate on the questionnaire, so the right people in your organisation can contribute to the assessment. - [Why do some questions already have responses?](https://help.cybervadis.com/en/articles/15348420-why-do-some-questions-already-have-responses.md): Understand the three reasons why questions in your questionnaire may already be answered when you open them: colleague collaboration, reassessment prefill, ISO prefill, or AI prefill, and what you ... - [Questionnaire deadline: how to track it and request an extension](https://help.cybervadis.com/en/articles/15361942-questionnaire-deadline-how-to-track-it-and-request-an-extension.md): Find out when your questionnaire deadline is, what happens if you miss it, and how to request an extension before your deadline passes, so your assessment stays on track and your client is kept inf... - [Can I change my answers or add documents after submitting?](https://help.cybervadis.com/en/articles/15361976-can-i-change-my-answers-or-add-documents-after-submitting.md): Find out what happens to your questionnaire once you click Submit, why changes cannot be made after submission, and what to check before you submit to make sure your assessment is complete. - [I already hold ISO 27001 certification - what changes for me?](https://help.cybervadis.com/en/articles/15423336-i-already-hold-iso-27001-certification-what-changes-for-me.md): Find out how holding a valid ISO 27001 certificate affects your CyberVadis assessment process, what you need to upload, and how the ISO prefill feature saves you time by automatically completing th... - [Using AI prefill to complete your questionnaire faster](https://help.cybervadis.com/en/articles/15483930-using-ai-prefill-to-complete-your-questionnaire-faster.md): Find out how the CyberVadis AI prefill feature works, how to activate it, and what you need to review and validate before submitting, so you can complete your questionnaire more efficiently without... ## Supporting Evidence & Documents - [Why evidence matters and what types are accepted](https://help.cybervadis.com/en/articles/15423443-why-evidence-matters-and-what-types-are-accepted.md): Understand why supporting evidence is essential to your CyberVadis assessment, what types of documents are accepted, and what good evidence looks like, so you can prepare the right documentation be... - [How to get a full score: evidence best practices](https://help.cybervadis.com/en/articles/15423521-how-to-get-a-full-score-evidence-best-practices.md): Learn what our analysts look for when evaluating your answers, what types of evidence earn full credit, and how to structure your submission to achieve the most accurate and representative score po... - [What if I don't have formal cybersecurity policies? Alternative evidence](https://help.cybervadis.com/en/articles/15445213-what-if-i-don-t-have-formal-cybersecurity-policies-alternative-evidence.md): Find out what alternative evidence CyberVadis accepts if your company does not yet have formal cybersecurity policies in place, and how to submit documentation that still demonstrates your engageme... - [Accepted file formats, size limits, and languages](https://help.cybervadis.com/en/articles/15445251-accepted-file-formats-size-limits-and-languages.md): Find out which file formats and languages CyberVadis accepts for evidence uploads, what the file size limit is, and how to prepare documents in other languages for review. - [How to upload, manage, and delete documents](https://help.cybervadis.com/en/articles/15445307-how-to-upload-manage-and-delete-documents.md): Learn how to upload evidence documents to your questionnaire, manage your document library, reuse documents across multiple questions, and delete files you no longer need. - [How to check which answers are missing documents before you submit](https://help.cybervadis.com/en/articles/15450635-how-to-check-which-answers-are-missing-documents-before-you-submit.md): Learn how to use the platform's built-in indicators to identify answers that are missing supporting evidence before you submit, so you can complete your submission with confidence. - [Document retention: how long CyberVadis keeps your files](https://help.cybervadis.com/en/articles/15450750-document-retention-how-long-cybervadis-keeps-your-files.md): Find out how long CyberVadis retains your uploaded documents, why certain records are kept after your assessment is complete, and how to request deletion of your files. ## Data Security & Confidentiality - [How CyberVadis protects your data: overview](https://help.cybervadis.com/en/articles/15450817-how-cybervadis-protects-your-data-overview.md): Get a clear overview of how CyberVadis keeps your uploaded evidence and assessment data secure, who controls access to your documents, and where to find more detailed technical information. - [How your data is stored, transported, and accessed: technical detail](https://help.cybervadis.com/en/articles/15450863-how-your-data-is-stored-transported-and-accessed-technical-detail.md): Get a detailed technical explanation of how CyberVadis encrypts, stores, transports, and controls access to your uploaded documents and assessment data, from upload through to deletion. - [Malware scanning: how uploaded documents are protected](https://help.cybervadis.com/en/articles/15457074-malware-scanning-how-uploaded-documents-are-protected.md): Find out how CyberVadis scans every document you upload for malware before it is stored, and how the platform infrastructure is designed to prevent malicious content from affecting your data or the... - [How to report a security or confidentiality concern](https://help.cybervadis.com/en/articles/15459610-how-to-report-a-security-or-confidentiality-concern.md): Find out how to report a security vulnerability, a confidentiality concern, or a suspected data incident to the CyberVadis security team, and what to expect after you submit a report. ## Assessment Results & Scoring - [How long does the analysis take? What happens after I submit?](https://help.cybervadis.com/en/articles/15459656-how-long-does-the-analysis-take-what-happens-after-i-submit.md): Find out what happens to your questionnaire after you submit it, how long the expert analysis takes, and what to expect when your scorecard is ready. - [Your scorecard is published - what happens now?](https://help.cybervadis.com/en/articles/15483140-your-scorecard-is-published-what-happens-now.md): A friendly guide to everything available to you now that your CyberVadis scorecard has been published, from understanding your results and downloading your medal kit, to sharing your scorecard with... - [Understanding your scorecard and the CyberVadis scoring scale](https://help.cybervadis.com/en/articles/15459700-understanding-your-scorecard-and-the-cybervadis-scoring-scale.md): Learn how to read your CyberVadis scorecard, what each scoring level means, and how your overall score and function scores are structured so you can interpret your results with confidence. - [I disagree with my results or have questions about them](https://help.cybervadis.com/en/articles/15461726-i-disagree-with-my-results-or-have-questions-about-them.md): Find out what options are available if you have questions about your scorecard or improvement plan, how to access your full performance report, and what to do if you disagree with a specific result... - [CyberVadis Badges and Medals: thresholds and how to use them](https://help.cybervadis.com/en/articles/15463489-cybervadis-badges-and-medals-thresholds-and-how-to-use-them.md): Find out how the CyberVadis medal system works, which score thresholds qualify for each medal, how to download your medal kit, and how to use it in your internal and external communications. - [NIS2 and DORA: how CyberVadis supports regulatory compliance](https://help.cybervadis.com/en/articles/15463680-nis2-and-dora-how-cybervadis-supports-regulatory-compliance.md): Understand how the CyberVadis assessment maps to NIS2 and DORA requirements, what these regulations mean for your company, and how your scorecard can support your compliance efforts. ## Sharing Your Results - [How to share your scorecard with clients and partners](https://help.cybervadis.com/en/articles/15478287-how-to-share-your-scorecard-with-clients-and-partners.md): Learn how to share your CyberVadis scorecard and assessment results with your clients and business partners directly from the platform, so you can demonstrate your cybersecurity posture with ease. - [How to change the sharing settings for your evidence documents](https://help.cybervadis.com/en/articles/15480847-how-to-change-the-sharing-settings-for-your-evidence-documents.md): Find out how to change the visibility of your evidence documents from private to shared, so your clients and partners can view the supporting documentation behind your scorecard. ## Improving Your Score - [How to use the Improvement Plan to strengthen your security posture](https://help.cybervadis.com/en/articles/15480927-how-to-use-the-improvement-plan-to-strengthen-your-security-posture.md): Learn how the CyberVadis Improvement Plan works, how to track and manage your improvement actions on the platform, and how your progress is shared with your clients in real time. - [I have worked on my Improvement Plan - how do I get my score updated?](https://help.cybervadis.com/en/articles/15481055-i-have-worked-on-my-improvement-plan-how-do-i-get-my-score-updated.md): Find out the two ways to get your CyberVadis score updated after working on your Improvement Plan, through your annual reassessment or by requesting an additional mid-subscription assessment, and u... - [Making reassessments easy: pre-filled questionnaire guide](https://help.cybervadis.com/en/articles/15481329-making-reassessments-easy-pre-filled-questionnaire-guide.md): Find out how the reassessment process works, how your previous answers and evidence are pre-filled to save you time, and what you need to review and update before submitting your reassessment. ## External Attack Surface Management \(EASM\) - [External Attack Surface Management \(EASM\): automated external security monitoring](https://help.cybervadis.com/en/articles/15481569-external-attack-surface-management-easm-automated-external-security-monitoring.md): Find out how CyberVadis automatically scans your internet-facing assets every 30 days to identify external security misconfigurations and weaknesses, what your EASM report contains, and how it fits... ## Platform & Technical Support - [Setting up multi-factor authentication \(MFA\)](https://help.cybervadis.com/en/articles/15482197-setting-up-multi-factor-authentication-mfa.md): Learn how to set up multi-factor authentication on your CyberVadis account, choose between an authenticator app or SMS verification, and keep your account secure every time you log in. - [Can't access your account? How to recover it](https://help.cybervadis.com/en/articles/15482326-can-t-access-your-account-how-to-recover-it.md): Find out how to recover access to your CyberVadis account if you have forgotten your password or your activation link has expired, using our self-service account recovery tool. - [Recommended browsers and language settings](https://help.cybervadis.com/en/articles/15482466-recommended-browsers-and-language-settings.md): Find out which browsers are recommended for the best experience on the CyberVadis platform, and how to change the platform language to one of the nine available options. - [Screen freezing or platform not loading? Troubleshooting guide](https://help.cybervadis.com/en/articles/15482798-screen-freezing-or-platform-not-loading-troubleshooting-guide.md): Follow these step-by-step troubleshooting instructions to resolve screen freezing, pages not loading, or other performance issues on the CyberVadis platform. - [Contact us: who to reach for each type of issue](https://help.cybervadis.com/en/articles/15483044-contact-us-who-to-reach-for-each-type-of-issue.md): Find the right contact for your question or issue, whether it is about your assessment journey, your scorecard and results, billing, security, or something else, so you can get help from the right ...