Adding a purchase order (PO) number
If your procurement process requires a PO number on your invoice, send it to invoices@cybervadis.com before your renewal date. We will include it on the invoice when it is issued.
If you have already received your invoice and need a PO number added, contact invoices@cybervadis.com with your invoice number and PO number and we will advise on next steps.
Correcting an error on your invoice
The process depends on whether your invoice has already been issued.
Before the invoice is issued
You can update your billing details directly on the platform. Log in to the CyberVadis portal and go to Billing under your Company Profile. Changes made here will be reflected on your next invoice.
After the invoice is issued
Contact our billing team at invoices@cybervadis.com. Please include:
Your invoice number
A description of the error and the correct information
Common corrections include company name, billing address, and VAT number. We will review your request and issue a corrected invoice where applicable.
For any other billing queries, contact invoices@cybervadis.com.