Platform & Technical Support
Technical guidance for setting up your account, troubleshooting platform issues, and getting in touch with the right team.
By Ana1 author5 articles
Account security
How to set up MFA and recover access to your account if you are locked out.
Setting up multi-factor authentication (MFA)Learn how to set up multi-factor authentication on your CyberVadis account, choose between an authenticator app or SMS verification, and keep your account secure every time you log in.
Can't access your account? How to recover itFind out how to recover access to your CyberVadis account if you have forgotten your password or your activation link has expired, using our self-service account recovery tool.
Platform settings
Recommended browsers, language settings, and how to resolve common performance issues.
Recommended browsers and language settingsFind out which browsers are recommended for the best experience on the CyberVadis platform, and how to change the platform language to one of the nine available options.
Screen freezing or platform not loading? Troubleshooting guideIFollow these step-by-step troubleshooting instructions to resolve screen freezing, pages not loading, or other performance issues on the CyberVadis platform.
Contact and support
Who to contact for each type of issue, with direct links to the most commonly needed Help Center articles.
Contact us: who to reach for each type of issueFind the right contact for your question or issue, whether it is about your assessment journey, your scorecard and results, billing, security, or something else, so you can get help…